The site dedicated to providing support and care in the Family Reception area

Centre pénitentiaire de Toulon-La-Farlède

Route de la Crau - Quartier Castille, 83041 Toulon
etablissement

GEPSA holds a contract awarded by the Prison Service.

We are committed to offering you the best possible conditions when you visit the Family Reception area, in partnership with local associations.
Our staff take appointments by telephone.

Our staff are on hand in the reception area to inform you and guide you, for example :

  • to reserve a visit
  • on opening hours
  • on the options for caring for children
  • to access the facility

Visiting Permit

To visit a person who has been detained you must obtain a visiting permit and reserve a visit.

The visiting permit is
personal and nominative.

Each visitor (including children)
must first obtain a visiting permit before making an appointment
for a visit.

A visiting permit may be issued to people other than the family under certain conditions.

If the person detained is transferred, the visiting permit remains valid regardless of the destination.

Obtaining a visiting permit

Draw up your visiting permit application file by completing the forms and providing all the necessary supporting documents.
If the file is incomplete, illegible or incorrect, it will be rejected.

To whom should the file be addressed ?

  • For an “accused” person, that is to say, a person awaiting judgement or whose sentence is not final, to the :
    Magistrate in charge of the case at the Tribunal de Grande Instance de Toulon
    Place Gabriel Péri CS 90506 83041 TOULON CEDEX 9
    +33 (0)4 94 09 60 00
  • For a person who has been “detained”, that is, convicted and whose conviction is final, to the :
    Directeur, Centre Pénitentiaire de Toulon-la-Farlède
    Route de la Crau – Quartier Castille BP543 83041 Toulon Cedex 9
    +33 (0)4 94 20 78 40
  • If the person has appealed the conviction, to the :
    Procureur Général, Cour d’Appel d’Aix-en-Provence
    20 Place de Verdun 13616 AIX EN PROVENCE CEDEX 1
    +33 (0)4 42 33 80 00

Documents for obtaining the visiting permit

Portable Document Format (PDF), 194 КO
Portable Document Format (PDF), 112 КO

Reserving a visit

Reminder : You must have received a letter from the prison authorities approving your visiting permit beforehand.

Upon receipt of this approval you will be able to make an appointment to visit on the terminals provided for this purpose in the reception area for families.

A member of the GEPSA reception staff will help you to use it.

Information

  • It is mandatory that the appointment for the first visit be made by phone at the following free number: 0 800 004 194.
  • A GEPSA staff member will answer you from Monday to Friday from 9 am to 12 pm and 1:30 pm to 4:30 pm.
  • For people who do not reside in the Department, or in case the terminal is not available, the reservation for your visit can be made by telephone.

Visiting procedures

For an appointment to visit, each visitor must bring :

  • A valid identity card. The visitor shall hand it in when entering the penitentiary and shall recover it on leaving.
  • For visitors under 15, the family record book or birth certificate

Number of visits authorised

  • DETAINED/UNDER APPEAL :
    3 visits per week
  • CONVICTED :
    1 visit per week

Number of visitors authorised per visit

  • A maximum of 3 adults and 1 minor
  • Visitors who are minors under the age of 18 must have the authorisation of both parents or the person who has parental authority and must be accompanied by a person of legal age, who holds a visiting permit.

Visitors’ personal effects

There are lockers in the building for the reception of families: there visitors may leave their personal belongings that are not permitted in the facility (e.g.: handbags, cellphones, cigarettes, cash, etc.) GEPSA informs you that the facility uses coded lockers.

Person with reduced mobility

There are rooms designed for people with reduced mobility. The visitors concerned can have an appointment in this room, but they must make the request to the director of the facility, accompanied by a disability card.

Security

Visitors must pass under a metal detection checkpoint to enter the penitentiary, therefore, to facilitate access :

  • People with a medical prostheses must inform the prison authorities and produce a medical certificate.
  • Visitors should avoid wearing metal accessories: jewellery, metal buckles (shoes, belts), watches, etc.

Cases where visitors can be refused access to the visiting room

  • Visitors without a visiting permit
  • Visitors without an identity card
  • Visitors who did not make an appointment for a visit
  • Visitors who do not comply with the security rules of the facility

Reception of children

The GEPSA reception staff are qualified to receive children over 3 years of age up to a maximum of 8 children on Wednesdays and Saturdays from 12:50 pm to 5:20 pm.
Visiting a detained person who is a divorced or separated parent implies that the latter prove his right of access to his underaged child.
Visitors who are minors under the age of 18 must have the authorisation of both parents or of the person with parental authority and be accompanied by a person of legal age, who also holds a visiting permit.

Downloads

Portable Document Format (PDF), 159 КO

Before the visit

In the reception area for families, activities are offered to children during the waiting period . During this period, the child shall remain under the full responsibility of the attendant, who will supervise the child.

Some equipment, such as: a changing table, a cot, a bottle warmer, a microwave, etc. are at your disposal in the reception area for families.

During the visit

For parents with young children, you can enter the visiting room with some nursery items that must be put in transparent plastic packaging:

diapers, a prepared bottle or a small, sealed bottle of water, baby wipes, a “favourite teddy bear”, a pacifier.

For children over 3 years of age, who do not wish or are unable to attend the visit, and at the request of a parent, the reception staff may take care of the children of the person detained for free under 2 conditions:

  • The person making the request can prove parental authority over this child by producing the family book, his identity document, and an identity document or a birth certificate for the child concerned.
  • The person making the request must sign the GEPSA authorisation slip. If this document is not signed, the staff do not have the authorisation to take care of the child.

"Letter boxes are available in the premises to deposit drawings and poems by children for their incarcerated parent (after validation by the prison authorities)"

Visiting Hours

You must arrive at the reception families at the time of call corresponding to your parlor. Any delay will lead to the cancellation of the visit
To cancel an appointment: Use the terminals or contact us by phone at 0 800 004 194.

FROM TUESDAY TO SATURDAY

CALL TIME FOR FAMILIES Start of the visit End of the visit
07:45 am 08:15 am 09:00 am
08:10 am 09:10 am 09:55 am
09:05 am 10:05 am 10:50 am

Opening days and hours of the reception area for families :
Tuesday to Saturday: 07:45 am to 5:20 pm

CALL TIME FOR FAMILIES Start of the visit End of the visit
12:45 pm 13:20 pm 14:05 pm
13:15 pm 14:15 pm 15:00 pm
14:10 pm 15:10 pm 15:55 pm
15:05 pm 16:05 pm 16:50 pm

Sending money

Anyone who has been detained holds a personal account. CThis account allows him, for example, to “canteen” (to buy canteen products), to build a nest egg, or to meet potential obligations to compensate victims.
This account is managed by the Accounting Department of the facility (Registrar of personal accounts). The amounts paid are allocated to the savings available for the person detained according to the rules defined in the Criminal Procedure Code.

Provisioning the account

The personal account can be provisioned :

  • by amounts earned by the detained person within the institution (for example, by working in the workshops or in the general services)
  • by external transfers

Sending transfers

Cash, chequebooks or bank cards are PROHIBITED while in detention.

Portable Document Format (PDF), 170 КO

By bank transfer (cheaper)

  • Via the bank or via Internet
  • Fill in the transfer order by completing the three sections :
  1. The beneficiary : Registrar of the personal accounts of the Toulon-la-Farlède Penitentiary Centre
  2. The Bank Account Identification : that of the Registrar of personal accounts of the facility (see below)
  3. The section marked “optional or free” or “reason for the transfer” (31 characters): indicate the number (space), last name (space) and first name of the person detained (must be indicated in this order)

By judicial money order

  • Collect the judicial money order form in the family reception area
  • Go to a post office, with your identification card
  • Pay the amount to transfer and fill out the slip
  • Send the first part of the slip by mail to the facility, indicating the last name, the first name and the number of the person detained

Any transfer for which the information is incomplete, illegible or incorrect shall be rejected and returned to the sender. If the person detained is soon to be released or transferred, it is best to avoid making a transfer.

Contacting a person who has been detained

It is impossible to phone people who are incarcerated, but they can call you under certain conditions.

In the event of a serious or important event, contact the Insertion and Probation Advisor at 04 94 20 78 46.

Authorised contents of mail

  • stamps (maximum 10)
  • envelopes, writing paper
  • family photographs
  • any document relating to family life and allowing the exercise of parental authority

Prohibited contents of mail

  • No identity photos
  • No money (cheques, cash, …)

Write to a person who has been detained at the address of the facility :

Centre pénitentiaire
Route de la Crau
Quartier Castille BP543
83041 Toulon CEDEX 9

Indicate on the envelope the last name and first name of the person detained, his number and cell number

Parcels

No parcels may be given to a person who has been detained, except during the holiday season to send him food items. An information note will be posted in the family reception area at this time.

Bringing or picking up laundry

The facility has a laundry service that enables people who have been detained to have their laundry done for free. Families may bring or pick up laundry at this service.

Before obtaining a visiting permit

You can leave a bag of laundry once a week, Monday to Friday from 8 am to 11 am and from 2 pm to 4 pm or Saturday from 2 pm to 4 pm.

After obtaining a visiting permit

  • You may leave a bag of laundry once a week.
  • Incoming laundry must be placed in a plastic bag, with or without a closing.
    “Sports” type bags, bags made of leather or bags with pockets are prohibited.
  • For all laundry, it is requested to present a piece of identification, to attach a list of incoming laundry and to indicate legibly on the bag :
    LAST NAME, FIRST NAME, NUMBER
  • Dirty laundry can be collected on leaving the visiting room.

Contents of the laundry bag authorised by the facility

Portable Document Format (PDF), 242 КO

Associations

Les Amis de l'HOREB

UDV, 363 avenue du Colonel Picot
83100 TOULON

Telephone
06 25 40 30 91

E-Mail
amishoreb83@gmail.com

Website
www.lesamisdelhoreb.fr

Hours on duty at the Penitentiary
Tuesday 7:45 am – 4:00 pm
Wednesday 7:45 am – 4:00 pm
Thursday 7:45 am – 4:00 pm
Friday 7:45 am – 4:00 pm
Saturday 7:45 am – 4:00 pm

Our role

In partnership with the GEPSA reception officers, whose mission is to welcome, inform and guide visitors, the goal of our Association is to maintain and reinforce initiatives aimed at fostering family ties, which are the key to reintegration and the reduction of recidivism.
Training sessions are organised for the volunteers who welcome families, so that they can respond competently to the needs for listening and support with respect for confidentiality and religious beliefs.

Our volunteers are available and on duty on visiting days. At the Toulon la Farède Penitentiary Centre, the family reception area is located at the end of the car park of the facility.

To make the waiting period less difficult, you will find in a pleasant setting: seating, tables, a play area, beverages and refreshments, toilets and facilities for young children.

Families often find themselves struggling to discuss incarceration with their children. Booklets have been published by UFRAMA to support dialogue within the family: “Tim et le mystère de la patte bleue”  (”Tim and the mystery of the Blue Paw”) for children aged 3-7 years and “Avoir un parent en prison” (“Having a relative in prison”) for children aged 7-11 years and “Tim et le bracelet mystérieux” (”Tim and the mysterious bracelet”). Don’t hesitate to ask for them. Volunteers will be able to support you in explaining to your children.

You can obtain from GEPSA staff and association volunteers a very complete welcome booklet. It contains a maximum of useful information.  We are also on hand to direct you to other partner associations, to the various offices and accommodation sites located close to the facility.

AXIS

9 Rue Corneille 83000 TOULON

Telephone
04 94 92 86 86

E-Mail
associationaxis@orange.fr

Our role

The AXIS Association enables children and incarcerated parents to maintain their relationships :

  • by accompanying children to visit their incarcerated parent during publicized visits in a room equipped with games and toys
  • by facilitating discussion groups in detention
  • by offering a listening area to families during individual interviews

How to get to the facility